Customer Service Support

When you partner with Neopost you are investing in over 89 years of mailroom solution expertise

Neopost takes its commitment to ensuring our customers receive outstanding service every time, very seriously.

Development of the services we provide is always ongoing:                                                                                                                                                                                        

• Online recrediting,
• service provision out of hours,
• finance options on all solutions

are just some of the services Neopost provides for its valued customers.
 
It is the policy of Neopost Malaysia to provide the people, organisation and resources to ensure the highest quality of all products and services are provided. Coupled with this, we continuously strive to provide higher levels of customer service. Our Promise is to use our experience, knowledge and skills to deliver first class service every time.

• All contract service requests will be responded to within 24 hours.
• Our call centre is open from 9am to 5.30pm Monday - Friday to help meet all of your service needs.
• We recognise that you the customer are extremely important.
• We will provide you an efficient, enthusiastic and high quality service, provided by a friendly, expert team.
• Our dedicated, well-trained staff are committed to exceed your expectations.

To enhance our quality levels and to satisfy our customers contract specification in all respects, we have adopted the International Standards Organisation Specification for the Application of ISO9001: 14004 and 18001.